Contact center software solution
There is no need for technical advisors or complicated devices. All you need to get started is a computer, a headset, and an internet connection.
Streamline call center setup so your support and sales staff can get up and running faster.
Invite your agents, arrange your workflows, and open for business anywhere.
Create IVR menus and sophisticated routing rules to route calls to the appropriate agent every time.
Use the shared inbox to collaborate on calls, attach tags or remarks, and assign follow-ups to specific teammates.
The live activity feed provides insight into call center performance. Check out who is available, who is on the phone, and how long customers have been waiting.
Modify your strategy in the moment to reduce missed calls and meet your goals.
Create personalized schedules to confirm when each of your numbers is accessible to take calls.
Use Syllable's phone conference feature to make it a collaborative dialogue. With Syllable's VoIP calling service, you may host up to five individuals on the same live conference call.
When you're away, record, upload, or create a personalised message to greet callers.
Customize distribution and ring rules to send calls to the correct team every time.
Put up an intelligent IVR directory that automatically directs callers to the correct team on the first attempt.
Give each team member a personalized four-digit extension that their colleagues can readily dial.
Send, receive, and manage SMS text messages with your contacts for simple and personalized communications..
Build and distribute selected contacts to your team so that everyone may participate in the conversation.
Get a complete perspective of calls that require a follow-up and archive old assignments as you go.
Let your teammates to swiftly communicate with one another before transferring a live call.
Delegate a call to a teammate, provide a comment explaining why, and the call will appear on their to-do list.
Allow inbound callers to remain in the queue until one of your agents becomes available.
At any time, you can change your system settings, including adding new numbers or users with a single click.
Calls can be routed to teams based on their location, language, skill, or any other characteristic you specify.
Place your current conversation on hold while you begin a separate call with a third party.
Allow callers to opt out of a waiting line and receive your outbound response later.
Set team and/or individual working hours to ensure that calls are routed only to available employees.
Examine call recordings to help confirm details, monitor quality, and guide training sessions.
Incoming call notifications will appear on your screen, and you can start the conversation by clicking the banner.
Reduce your missed call rate by ensuring all inbound calls ring loud and clear in your workspace.
By starting calls with just one click, you can save minutes every day.
Tag calls to provide your team with the necessary context for wise decisions and seamless follow-ups.
Give your team enough time after a call to tag, assign, and get ready for the next conversation.
A powerful sales dialer that automatically adds numbers from any webpage allows you to place multiple calls in quick succession.
Syllable integrates with your CRM and help desk software to maintain the continuity of all conversations.
Keep track of all your call center statistics in one location, including wait time, missed call rate, and call volume.
From the Syllable dashboard, you can monitor and manage your team's call activity and coach in real time.
Accelerate employee training and boost call quality assurance by monitoring live calls.
Talk covertly to coworkers while they are on a live call so you can offer timely guidance.
Empower Your Customer Connections with Syllable
Syllable Solutions is an institution born out of a network of customer service and information technology professionals that provides contact center solutions and ICT-customer experience services.
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