Services
Experience excellence with our top-notch services tailored just for you!
What we do
Business Process Outsourcing
We offer an end to end communication experience for your business needs. In the execution of your objectives, our aim is to give you the comfort of a functional, fault-less communication department. You can choose to provide us with your requirements or take advantage of our state-of-the-art facilities.
We build, operate and manage your communication department for you. Our responsibilities are:
- Provision of call center executives(agents), supervisors and managers.
- Training on customer service and continuous knowledge transfer of product information.
- Develop, operate, manage and run everyday activities at the communication center.
Build Operate Transfer
A build-operate-transfer model synergizes user requirements and our expertise to achieve inter-organizational collaborative objectives.
Syllable Solutions builds a call center to your specifications. We then operate this call center for a stipulated period before transferring it over to you to manage.
Build Operate Manage
In Build operate manage, Syllable Solutions will still build a communication Centre to your specification and manage it for as long as possible. It is a hybrid collaboration in an organization with frequent product information updates that require the presence of the user at most times while fully taking advantage of our expertise at all times.
Both build operate manage and build operate transfer are set up at the user’s premises, utilizing the user’s infrastructure and physical space. They are both models where there is constant, continuous involvement of both parties to achieve organizational success.
Bulk SMS
We offer a wide range of bulk SMS options for users who rely on text as their main promotional, communication, or marketing method. Text messages are a great way to keep your customers in repetitive remembrance of your brand.
Training and Upskilling.
One of the factors that has enabled us to experience consistency in the success of collaboration in offering services to our users is the fact that we believe in continuous training for both products and customer service. Organizations and users should adopt a training framework that seeks to increase product and customer service knowledge value in the customer service department.
Persistent and effective training eliminates the chances of a decline in the quality of customer service. Upskilling with an emphasis on communication and soft skills will enable users to gain additional skills in the workplace, increasing the organization’s collective competitive edge.
Software as a Service
Software as a Service works best for organizations that have a small budget but still want to take advantage of a digitized communication solution.
Syllable
Ready to Supercharge your business
Empower Your Customer Connections with Syllable
Syllable Solutions is an institution born out of a network of customer service and information technology professionals that provides contact center solutions and ICT-customer experience services.
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