Why Syllable?
Choose us, because we're more than just a product or service - we're your solution.
Why We do it
We understand the value of efficient communication to a business and that the success and prosperity of an organization are firmly pegged on how well it is able to provide solutions and understand its clients and their expectations. We know that good communication is the bridge between confusion and reality. We agree that how well we communicate is not determined by how well we say things but by how well we are understood. We endeavor to create a robust, steady, and user-centered link between the ends of the line. The success of our users is our success.
Our Benefit Statement
To provide optimal benefit to our users, it is imperative that we adopt these basic yet vital organizational strategies. Our aim is to be our users most valuable support system by providing mission-critical communication infrastructure. This is the pillar for our success—the sheer satisfaction that our users are able to achieve their dreams and visions through our help.
How we achieve this at Syllable.
Quality Management
quality-driven company and follows well-documented quality processes that ensure our users derive the best value through high-quality services.
Operational Excellence
Operational excellence is at the heart of everything we do. We leverage our proven assets, tools, and methodologies across the entire chain—from transition and stabilization—to ensure seamless and smooth BPO operations, applying ISO standards and various operational best practices to reduce inefficiencies and enhance productivity continuously.
Data Security
We follow a highly efficient and effective data security policy. Physical and network security are guaranteed by high-end tools and a well-regarded process. Our objective is to protect our clients’ information and systems.
Performance
To maintain peak performance, Syllable uses over six Internet service providers with fiber connections to the Internet and supports at least 10 MB/s speeds. Customers have the option to connect fiber connections at speeds ranging from 1 MBps to 100 MBps, or at custom speeds as needed.
Reliability
We ensure the uptime of our network, internet connections, and systems. We utilize physically diverse Internet connections and network entry points into the building. The APC UPSs are configured for automatic bypass and generator backup. The generators also support the cooling systems.
Maintenance and Monitoring
we constantly monitor and maintain our data center. Every piece of equipment has a maintenance plan. All key components, including routers, firewalls, switches, UPSs, and servers, are monitored by automated systems that send alerts on failure.
Syllable
Ready to Supercharge your business
Empower Your Customer Connections with Syllable
Syllable Solutions is an institution born out of a network of customer service and information technology professionals that provides contact center solutions and ICT-customer experience services.
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